Privacy Policy

Last updated: 01-12-2025

Yukai Cloud SaaS Technologies Pvt. Ltd. ("we", "our" or "us") operates the products and services under the brand EasyPMS365 (collectively, the "Services"). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our Services.

1. Information We Collect

We collect information to provide better Services and to comply with legal obligations. Types of information include:

• Information you provide: account registration details (name, email, phone), billing information, business details (hotel/restaurant name, address), customer support communications, files you upload, and other content you choose to submit.
• Automatically collected data: usage information (pages viewed, features used), device information (device type, operating system, browser), IP address, and log data.
• Cookies and similar technologies: to remember preferences, enable core site functionality and analytics. See Cookies & Tracking below.
• Third-party sources: when you choose to connect third-party services (payment gateways, analytics providers), we may receive information from those services subject to their terms and your consent.

2. How We Use Your Information

We use personal data for the following purposes:

• To provide, operate and maintain the Services.
• To process payments, invoices and subscriptions.
• To communicate about updates, products, offers, and security notices.
• For customer support, troubleshooting, and feature improvements.
• To detect, prevent and address technical issues, fraud, or abuse.
• To comply with legal obligations and enforce our terms.

3. Legal Basis for Processing (Where Applicable)

If you are located in a jurisdiction that requires us to state a legal basis for processing (for example, the EU), we rely on:

• Contract performance: processing necessary to provide the Services you requested.
• Consent: where you have given consent (e.g., marketing emails, cookies).
• Legitimate interests: for security, fraud prevention, analytics and to improve the Services (balanced against your privacy rights).
• Legal obligations: where required by law or governmental request.

4. Sharing & Disclosure

We may share information in the following limited circumstances:

• Service providers: third-party vendors who perform services on our behalf (payment processors, hosting providers, analytics).
• Business transfers: in connection with a merger, sale, financing, or acquisition of all or part of our business.
• Legal requirements: to comply with laws, enforce our Terms of Service, or protect rights, property or safety.
• With your consent: when you authorize sharing (e.g., integrations with third-party platforms).

5. Cookies & Tracking Technologies

We and our partners use cookies, web beacons, local storage and similar technologies to operate and improve our Services, analyze usage and show relevant information. You can control cookies via your browser settings and, where applicable, our cookie consent tool.

6. Data Retention

We retain personal data as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary by data type and legal requirements.

7. Security

We implement reasonable technical and organizational measures to protect personal data. This includes encryption, access controls and regular security assessments. However, no method of transmission or storage is 100% secure — please help protect your account by using strong passwords and keeping credentials confidential.

8. International Transfers

Our Services and infrastructure may be hosted in multiple countries. Personal data may be transferred to and processed in countries with different data protection laws. Where required, we use appropriate safeguards (e.g., standard contractual clauses). By using the Services you consent to such transfers.

9. Your Rights

Depending on your jurisdiction you may have rights regarding your personal data, such as:

• Access, correction or deletion of your data.
• Restriction or objection to processing.
• Data portability.
• Withdraw consent where processing is based on consent.

To exercise your rights, please contact us using the details below. We may request identity verification before fulfilling requests.

10. Children

Our Services are not directed to children under the age of 16 (or higher age where local law requires). We do not knowingly collect personal information from children. If you believe we have data of a child, contact us to request deletion.

11. Third-Party Links & Services

Our Services may include links or integrations with third-party websites and services. This Privacy Policy does not apply to those third parties — please review their privacy notices before providing information.

12. Updates to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above and, where appropriate, notify you by email or in-product notice.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, contact:

Yukai Cloud SaaS Technologies Pvt. Ltd.
Email: cloudsaas6@gmail.com